Quality Assurance Claims Policy
Heidtman Steel Products takes tremendous pride in its ability
to provide exceptional product, quality, and services to its
customers. Understanding your needs is important to us and
we will strive to meet those needs in our contract review
process. As a service center business, Heidtman Steel
realizes that it does not have full control of all steel
manufacturing processes. We do select key suppliers with
varying capabilities to match your needs with products
available.
Although Heidtman readily accepts the challenge of the
applications and influential quality improvement to the
product, it is important that the customer understand our
procedure regarding resolution of claims. This policy is
intended to expedite fair and equitable settlement of
claims. Claims will not be considered if submitted 6 months
or longer after material ship date.
Heidtman Steel’s basic quality policy calls for material
value plus freight (if applicable) less scrap credit (if
applicable). Any other charges are considered consequential
and incidental. These charges are outside the scope of this
policy. All claims must be submitted with supporting
evidence. Each case is handled separately and will not be
considered precedent to future claims.
Claims for rust are handled in the following manner,
according to type of finish and surface treatment.
Heidtman Steel cannot honor a claim for rust on hot roll
black, pickle dry, or other dry orders where proper loading
/ packaging instructions have been followed.
Claims for uncoated products that have been properly
oiled will be considered only if the claim is received
within thirty (30) days from date of material shipment.
Claims for "white rust" on galvanized material which has
been chem-treated and oiled will be considered only if the
claims are received within sixty (60) days from date of
material shipment.
Claims for "white rust" on galvanized material which has
been chem-treated but not oiled will be considered only if
the claims are received within fourteen (14) days from date
of material shipment.
Claims for "white rust" on galvanized material which has
not been chem-treated will not be considered unless material
is noted as received wet or not properly protected.
This quality policy is reflected in Heidtman Steel’s
quality procedures. Contact your Sales Representative for
additional information regarding this policy.
Doug McFarland
V.P. Quality |
